Terms of Use

1.Agreement

By using this website or placing an order, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to do so.

Where a signed contract or written proposal covers your project, that document takes precedence over anything here that conflicts with it.

2.Services and quotes

Prices shown on this site are starting points. The price for your project is the one in your written proposal, and it is fixed unless the brief changes.

If the scope changes after work begins, we will re-quote before continuing rather than adding to the invoice afterwards.

3.Your responsibilities

To deliver on time we rely on you to:

• Provide a clear brief and any materials, access or approvals we need.
• Respond to drafts within a reasonable period.
• Confirm that anything you supply — logos, images, copy, data — is yours to use.
• Tell us about legal, regulatory or compliance requirements that apply to your industry.

4.Revisions and satisfaction

Revisions are included until the deliverable matches the agreed brief. There is no revision counter on standard services.

"Matching the brief" is the standard. Work that meets the brief but that you would now like taken in a different direction is new work, and we will quote it as such.

5.Delivery timelines

Turnaround times quoted on this site — such as two business days for standard content — start when we have a complete brief, not when the order is placed.

Delays caused by outstanding information, access or approvals move the delivery date by the same amount.

6.Ownership and copyright

Copyright in the finished deliverable transfers to you on final payment. You can use, adapt and republish it without restriction or attribution.

We keep ownership of our own tools, templates, processes and any pre-existing material used to produce the work. We may reference the finished work in our portfolio unless you ask us not to.

7.Payment

Standard orders are paid upfront. Larger projects are normally split into milestones set out in the proposal. Monthly retainers are billed in advance.

Retainer services with a minimum term — currently SEO and PPC management, at three months — are stated in the proposal before you commit. After the minimum term they run month to month.

8.Cancellation

You can cancel a monthly plan at any time after its minimum term, effective at the end of the paid month. There is no cancellation fee.

Cancelling a project already in production is covered by the refund policy.

9.Confidentiality

We treat your business information, credentials and unpublished material as confidential and share them only with the people working on your project.

We will sign your NDA on request, and do so as standard for financial and healthcare clients.

10.Acceptable use

You may not ask us to produce, and we will not produce, content that:

• Infringes someone else's copyright or trademark.
• Is defamatory, harassing, or unlawful in the jurisdiction where it will be published.
• Is designed to deceive readers about who is publishing it.
• Breaches the rules of the platform it is intended for.

11.Results and warranties

We warrant that work will be performed with reasonable skill and care, and that deliverables will be original and free of plagiarism.

We do not guarantee specific commercial outcomes. Search rankings, traffic and conversion rates depend on factors outside our control, including competitor activity and search engine changes. Any figures shown in case studies are results achieved for those clients, not a promise of what you will achieve.

12.Limitation of liability

To the extent permitted by law, our total liability in connection with any project is limited to the amount you paid us for that project.

We are not liable for indirect or consequential losses, including lost profits, lost revenue or lost data.

13.Governing law

These terms are governed by the laws of the State of New Jersey, United States, and the courts of that state have exclusive jurisdiction over any dispute.

14.Changes

We may update these terms. The version that applies to your project is the one in force when you placed the order. The date at the top of this page shows when it was last changed.